Hello,
I registered for Adobe Sign with my work admin email (internal) address in order to test the software as an Enterprise Trial account. After successfully deploying Adobe Sign for SharePoint and Adobe Sign for Word & PowerPoint through the SharePoint and Microsoft 365 web portals, I sent a test document to my work communications (public) email address. After signing that test document, I attempted to register my public email as a "User" in the Adobe Sign account. This was unsuccessful and I received the same error message as reported in this post:
https://community.adobe.com/t5/adobe-sign/error-quot-you-cannot-add-that-email-address-to-your-accou...
I attempted to contact Adobe Support to resolve the issue; however, the account I believed I had created earlier (directly through the Adobe Sign website) was not recognised when attempting to sign in to Adobe.com.* Because there was no other way to contact Adobe support, I was forced to register again on Adobe.com, and I used the same email address that was originally used for Adobe Sign (expecting that the first account registration would be easily identified by human review).
However, my experience with the Support Chat has been a mix of frustration and confusion. The various agents I have talked to have all been unable identify my original Adobe Sign Enterprise Trial account. The first agent stated that a higher tier of technical support would be in contact; however, I have received no information except for an email notifying of an account deletion request (without further explanation). When asking a support agent about why one of the accounts was being deleted (with no indication of which registration it referred to), the agent was unable to find any record of an account deletion request. This conversation culminated with a recommendation to visit the community forums.
How can I contact someone capable of understanding and resolving the multiple issues I have encountered?
(*If only I had searched for that bug first - only now did I find that this login issue was reported previously! https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html)
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