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Adobe Sign: CC person not receive unsigned copy

New Here ,
Sep 13, 2023 Sep 13, 2023

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Is there a way to disable the feature where a CC'd person does not receive an e-mail and unsigned copy before the document is fully signed? And only have them receive a signed copy whenc complete?

 

It's very confusing for the person to receive an email with an unsigned attachment then receive another one when it's signed.

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Hi Michael248373005csj,

 

Thank you for reaching out.

 

Currently, there is no option to make that change. If you have added the user in CC, the user will be notified via email when you send the document for signature and will receive another email with a fully signed copy. 

If you wish that the user get only the final copy, you may add the user's email under the External Archive. For more information, refer to the following page: https://community.adobe.com/t5/adobe-acrobat-sign-discussions/send-the-signed-document-automatically....

 

Hope the information helps.

 

Thanks,

Meenakshi

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

 

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New Here ,
Sep 14, 2023 Sep 14, 2023

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Thanks. Unfortuntaely that only allows you to send every signed document to someone. I only need to send certain documents to additional persons when complete.

 

I'll have to come up with a plan B.

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Adobe Employee ,
Sep 15, 2023 Sep 15, 2023

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Hi Michael248373005csj,

 

In that case, you may remove the email address from the archive after you send the required document that needs to be sent to an additional person. Check if that helps.

 

Thanks,

Meenakshi

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New Here ,
Nov 27, 2023 Nov 27, 2023

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We were not able to turn off having the "unsigned" copy sent ourselves, but we were able to have Adobe Support disable it for us.  This setting was made for a specific group.  Now, the CC only gets sent for the final copy, not the original unsigned copy.

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New Here ,
Feb 11, 2025 Feb 11, 2025

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Following this thread, but I have a question as it states: 

 

"CC

These recipients will receive a copy of the completed agreement."

 

Is the agreement not completed until it is signed?
 
I like others, do not want the cc recipients to receive a copy until the document is signed and complete.

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Guide ,
Feb 21, 2025 Feb 21, 2025

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THe CC will receive only 2 emails.  When you hit send and the last when completed.

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