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Adobe Sign Classic Experience needs to be available to all user accounts ASAP!

Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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We are a software developer who have integrated our software with Adobe Sign (Cloud) to assist our users to easily send documents for signing. We have our software copy the email addresses of all signers (separated by a semi-colon) to the Windows clipboard, and in the classic experience interface it worked great when pasting the email addresses as it would separate each email address into separate individual signer recipients. Now Adobe Sign defaults to the new user experience, and that does not work at all. It is now much more difficult and time consuming to define signer recipients.

If a user has an individual Adobe Sign account, there is an option to switch back to the classic experience, but that is not an option by default for business/enterprise accounts who are paying more! In addition, unless you have admin rights to the account you can't change the global settings to permit switching back to the classic experience. This is a major issue that if not resolved quickly will undoubtedly result in a loss of subscribers. I know our clients are very frustrated.

I have spoken to four different Adobe support reps today, and each agreed there are a lot of complaints about the new Adobe Sign interface. I have also noticed complaints in other forums from unhappy users.

Please, fix the cloud-based Adobe Sign service ASAP to at minimum, default to the classic Adobe Sign experience everyone is used to, (and in our case have customized systrems to work with) so we can continue to recommend Adobe to our clients. If you refuse to default to the classic experience, please at least make it possible for  business/enterprise non-admin users to switch back to the classic experience which works as expected.

Your prompt attention to this would be appreciated.

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User interface issues

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