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adobe sign doc - undeliverable

New Here ,
Dec 29, 2016 Dec 29, 2016

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I've double checked recipients email and also copied and pasted.  I've also just emailed him and he still works there!  the document is going out for signature but I'm getting the:

Client - Project Agreement: Undeliverable

  We were unable to deliver your document to the email address

any ideas?

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Adobe Employee ,
Jan 03, 2017 Jan 03, 2017

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Hi Fraserr86590971,

Please check the private message i have sent to you for information on the same.

Thanks,

Supriya

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New Here ,
May 18, 2018 May 18, 2018

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Hi I am having the same issue of undeliverable email even though the email address I provided is valid.

Please help.

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New Here ,
Jun 16, 2020 Jun 16, 2020

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I am having this exact issue. The e-mail address is absolutely correct and yet it returns and undeliverable. Is there a fix for this issue??

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New Here ,
Apr 05, 2021 Apr 05, 2021

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I am experiencing a similar (or the same?) issue.

 

I have signed a document, then embedded signature and text fields where the recipient is to sign and verify/date it. After clicking send I receive a "transfer: delivered" message followed almost immediately by "transfer: undeliverable" and the recipient does not receive the document. I have confirmed I am able to email the recipient normally, and the recipient is able to email me.

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Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

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Hi Kevin,

 

Thank you for reaching out and sorry for the delay in response.

 

As you have mentioned above, you signed the document first and then added form fields for the recipients to fill in the form. 

Could you please confirm if you are using the Acrobat Pro DC desktop application to send a document for signature or Acrobat online account?  It would be helpful if you can share the complete workflow you do and the screenshot of the error that appears. 

 

Thanks,

Meenakshi

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Hi Mennakshi, thanks for the response.

I am using the Acrobat Pro DC desktop application. The workflow is


1. Opening the native Acrobat document from my PC, using the Acrobat Pro DC desktop application.
2. Selecting the “Fill and Sign” option on the sidebar
3. Adding my signature to the document using the “Sign Yourself” tool above the document
4. Selecting “Request signatures” from the same toolbar
5. Acrobat requests the email address of the recipient, which I complete then click “Specify where to sign”
6. At that point the document loads up to Adobe Sign
7. I then create a signature field and text fields for name and address of the intended recipient in the appropriate place on the document
8. I click “Send”

At that point Adobe Sign attempts to send the document to the email address I supplied and 1 of 2 results occur:


1. The software responds with the “delivered” message in the software
2. I then get an email response either with “undeliverable” followed a short time after by “delivered”, or vice-versa

The “undeliverable” email text is as follows:

[https://eu1.documents.adobe.com/cobrand_logo/CBNCJCAABACAABAAXX24ouyO7rTv9zjX_KsyFB9T9nZTdJG7wEYiXHS...]
[Adobe Sign]

transfer: Undeliverable

We were unable to deliver your document to the email address [personal details removed by the moderator]. Please check that this is the correct email address. Click here to cancel and delete this document and resend to the correct email address



To ensure that you continue receiving our emails, please add adobesign@adobesign.com to your address book or safe list.

I have confirmed the email address is correct and I am able to send/receive emails to/from this address.

Of further note, this is the first document I have tried to send via Adobe Sign and the first time I sent the document for signing I had not signed it myself. This initial transmission went through successfully, but when the document was signed by the recipient and returned to me I discovered I could not then sign it myself (I assume this is normal behaviour for the software), thus in subsequent attempts I signed the document prior to sending it via Adobe Sign.

I tried experimenting with not again not pre-signing the document (I had kept the original, unsigned, document in a separate file folder and copied that over to my Documents folder) before sending it to the recipient, but that also failed with the same error.

I hope this information is useful to you. If there is any other information you require, or I have not provided enough or the correct information here please let me know and I’ll do what I can to fulfil your request.

Just to add, resolving this issue is time-constrained for me and I hope to have a resolution within a week. If that is not possible please let me know so I can take other measures to get the document signed, thanks.

Many Regards,

Kevin Stenersen.


Sent from Mail for Windows 10

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Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

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Hey Kevin,

 

Sorry for the delay in response.

 

Please let us know if the issue still occurs. Did you check if the issue occurs with any other email address or just this particular one? 

We know that it's too late, however, we need to ensure that you do not experience the same issue in the future.

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

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New Here ,
Apr 17, 2023 Apr 17, 2023

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I'm also having this issue.  I requested four signatures, the first two were delivered and completed.  The third said it was undeliverable to the email address.  The email address is correct and it is the same email previously used for other documents.  

Will setting a reminder for this recipient fix this issue?  There isn't an option to resend without canceling the agreement.  I do not want to cancel, as I would have to request the first two recipients re-sign.

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New Here ,
May 01, 2023 May 01, 2023

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I am having this issue today and was also having this issue early last week. When I set up a document for signature and the person I send to has to delegate to someone else, the delegation fails

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