Adobe Sign Documents - Poor Resolution During Signing Process

[Timothy5FFA]

I currently generate documents for signing (from MS Word, Excel, etc) using Adobe Sign - I don't have Adobe Pro etc.

For some of the detailed documents (the ones from Excel) - when they are opened by a receipient for review and signing, the resolution is too low to be read.

If I download a copy of the pdf (from my Adobe Sign dashboard) then it is good quality and can be fully zoomed.

Similarly if the receipient signs the documents, then the copy that they can download is also good quality & can be zoomed.

I am just wondering if there is a way of getting the pdf at the signing / reviewing stage better quality.

Many thanks

T

[Meenakshi Negi]

Hi Timothy,

Thank you for reaching out.

As you have mentioned, the document opens with a poor resolution. Could you please confirm if you are opening PDF on desktop or on the mobile application?

It would be helpful if you can share the screenshot for the same for a better understanding. 

Thanks,

Meenakshi

[Timothy5FFA]

I have attached screenshots from:

1. My computer while I am adding the signature fields
2. Another computer where I am a recipient
3. An iPad where I am a recipient
4. The pdf that is downloaded from my adobe sign dashboard

In all cases the zoom is on maximum.

T

[Timothy5FFA]

@Meenakshi Negi  any guidance on this?

Thanks

[Timothy5FFA]

@Meenakshi Negi - sorry to chase you, but please advise on this, or if anyone else out there has a solution, please advise.

Many thanks

T

[Rhys5CCF]

Hello Meenakshi

I'm experiencing the same issue as Timothy and would be grateful if you could share the solution please.

Thank you 

Rhys