• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Sign error for Adobe Portfolio

New Here ,
Apr 06, 2018 Apr 06, 2018

Copy link to clipboard

Copied

Greetings - hoping someone can offer assistance.

I've uploaded an Adobe Portfolio document for signature, and when the receiver opens the email in order to sign, they get a message telling them they need to have "Adobe X or Adobe Reader or Later", which is happening on computers that already have Adobe Reader or Adobe XI installed. Attempting to install (again) from the link appearing via Sign ends up with a message that says 'you already have a newer version installed'.

Appreciating any feedback - Jennifer

Views

1.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 06, 2018 Apr 06, 2018

Hi Jennifer,

When you send a file using Adobe sign, the receiver does not receive the actual file, instead he receives a link to the file.

When the link is clicked, it opens the file in a browser and PDF portfolios cannot be viewed on a browser, hence the message asking to download Adobe Reader or Acrobat.

So I would recommend to use a file which is not a portfolio, if however you still need to use PDF portfolio then send it as a regular email attachment with a field for digital signature.

-Harsha

Votes

Translate

Translate
Adobe Employee ,
Apr 06, 2018 Apr 06, 2018

Copy link to clipboard

Copied

Hi Jennifer,

When you send a file using Adobe sign, the receiver does not receive the actual file, instead he receives a link to the file.

When the link is clicked, it opens the file in a browser and PDF portfolios cannot be viewed on a browser, hence the message asking to download Adobe Reader or Acrobat.

So I would recommend to use a file which is not a portfolio, if however you still need to use PDF portfolio then send it as a regular email attachment with a field for digital signature.

-Harsha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

Hi, Up until two days ago, I was able to upload a portfolio to Adobe Sign, open it, add the signature spaces, and send for signature without any problems.  Now I'm getting the same error message as the original poster is getting.  Why did it work for months before the error occurred.  Seems to have started when Acrobat DC was updated the other day on my desktop.  I'm accessing Adobe Sign on the Web, and paying for a license to use it.  Since the original post was two years ago, is there a work around or an update?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

LATEST

Thank you CarolsEB2 for saying it work until just two days ago.  That lead me to switch view from 'new experience' back to 'classic experience' and from the 'classic experience' view (in the Adobe sign product) you'll still see the error in the view panel, but you can still send the document out for signature.  Yay

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines