Adobe Sign Error with CPQ when generating a document

[christinecchapa]

We have Adobe Sign installed in our Sandbox with the Salesforce CPQ Connector. I have gone through the setup many times and cannot find the cause of this error:

" Error initializing e-signature plugin: Attempt to de-reference a null object"
Any ideas? Thaaaaaaank you.

[ScottCarter]

Hi!

I would recommend logging this as a case with the Support team who can directly assist.

To access support,

• Log in to Adobe Sign as an Admin
• Click the question mark in the upper-right corner

• Then select the Open a support case option
• Select Support Request in the following menu

Be sure to provide:

• Your Admin email address
• Your Company name
• Your Salesforce OrgID (sometimes needed, but easier to get this in the original problem description)
• The versions of the Adobe Sign for Salesforce and CPQ packages installed
• A summary of the problem
• The error you are getting (screen shots are awesome)
• The process you are using to replicate the error
• Everything else you think is relevant