Adobe Sign - Form Tab Order Does not Work Properly

[Rahul5F95]

I created a form in Adobe Acrobat Pro and set up the tab orders.  I have verified it several times that the tab ordering is sequential.

Howeever, when I use this form to send it via Adobe Sign, the tab order does not work as set up.  It skips certain fields and I am not able to figure out why.  NOTE: The tab order is not random - it follows the same order every time but not what I want. 

Any help in getting this resolved would be much appreciated.

[Meenakshi Negi]

Hi Rahul5F95,

Thank you for reaching out.

Please let us know if you have selected the Acrobat Sign form when creating the PDF form in Acrobat. You may refer to the following help document for more information on creating a PDF form: https://adobe.ly/4iJwZoo. 

Could you please share the PDF form that you have created? Also, let us know if you have assigned all the form fields to the respective recipient. We will try to replicate the behavior and share the information with you. 

Thanks,

Meenakshi

[Rahul5F95]

Hi Meenakshi -

The form was originally created in Acrobat Pro.  I combined several Word documents into one PDF file.  Then I converted that pdf into a form and set up the tab order.  The tab order looks and works accurately in Acrobat.   However, once I use this form in Adobe Sign to send for signatures, the tab order gets messed up. 

Any help you can provide would be much appreciated. 

I do not want to post the form/document here as it has some proprietary information.  If there is a way for me to send to you directly for review, I am happy to do it.  Please advise.

[Meenakshi Negi]

Hi Rahul5F95 ,

Sure! You can share the document via private message. To send a private message, use the envelope icon at the top right corner of this community page. Let us know once you share the document.

If you can share the screen recording of how it appears in Acrobat and what changes in Acrobat Sign, it would help us to replicate the behavior. 

Thanks,

Meenakshi

[Rahul5F95]

Sent you the pdf document along with a video clip to show you the issue.  I am hoping you can help me with a solution. 

[brittney_1815]

Im having the same issue were you able to get it fixed?

[Rahul5F95]

Nothing yet!!! I sent my form to Adobe tech but have not heard back from her.  This is so frustrating.