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Adobe Sign function is disabled

New Here ,
Jan 21, 2022 Jan 21, 2022

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Why the Adobe Sign function is disabled. The message below page says that Adobe Sign is not available now, try later. When later? I need to send out documents kind of urgently. Please help. 

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Community Expert , Jan 21, 2022 Jan 21, 2022

This is a user-to-user support community.   It appears Adobe Sign had an issue earlier today but should be working now.

https://status.adobe.com/

 

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Community Expert ,
Jan 21, 2022 Jan 21, 2022

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[Moderator moved from Using the Community (forums) to Adobe Sign.]

Are you logged-in to your paid Creative Cloud plan?

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 21, 2022 Jan 21, 2022

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I have the Acrobat PDF Pack and have been using AdobeSign every week for 1.5 yrs.  I am suddenly no longer able to circulte a PDF for signature - I can only add my own signature?  What happened to that functionality?  I urgently need to send documents out for signature today.   I never downloaded a desktop app and have always just used the online option.

 

Thinking I'll just pay for a month of DocuSign...this is ridiculous!

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Community Expert ,
Jan 21, 2022 Jan 21, 2022

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This is a user-to-user support community.   It appears Adobe Sign had an issue earlier today but should be working now.

https://status.adobe.com/

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Jan 23, 2022 Jan 23, 2022

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Hello,

 

Sorry for the delay in response.

 

There was a temporary outage due to which you were not able to use the service. The issue has been resolved now.

Let us know if you experiencing any issues.

 

Thanks,

Meenakshi

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New Here ,
Jan 24, 2022 Jan 24, 2022

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Im still having issues as of this morning 24/1/22! It wont populate a document for signature - just starts at 72% and doesnt move.

When I try to log in to adobe sign it reads "We experienced problems with Adobe login. Please try again." What am i paying for?! 

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Adobe Employee ,
Feb 13, 2022 Feb 13, 2022

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Hi Lets Talk Voip,

 

Sorry for the delay in response.

 

We have checked your Adobe Sign account with the email address used to sign in to the community, and it shows as a free Adobe Sign account. We see that you are subscribed to Acrobat Pro DC. 

Could you please confirm if you changed your Adobe ID recently? 

Please try opening Acrobat online account using this link: https://acrobat.adobe.com/ and sign in using your Adobe ID. Then go to the E-sign tab and select Request Signatures. Check if you can send the document for signature without any issues.

 

Let us know how it goes.

 

Thanks,

Meenakshi 

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New Here ,
Feb 14, 2022 Feb 14, 2022

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I havent changed my acoount or anything to do with ID's.

 

I was able yesterday to send a document for signature request via adobe acrobat PRO DC. However, via the link you sent me it doesn't allow me to. I have attached the screenshot of what comes up when i click on the request signatures button on the main screen.

I have also attached a screenshot of following your below instructions of going to esign - it doesnt give me the option to request signatures??

Also attached is all tools screen.

 

I have a paid account and have done since subscribing. I have lost a months worth of fee's as the main reason i use adobe hasnt functioned. I am not best pleased.

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New Here ,
Feb 11, 2022 Feb 11, 2022

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It has been several days since your post however I still cannot access my Adobe Sign. It isn't available in my Tools selection and I can't search for it. The only tools available under Forms & Signatures are Fill & Sign, Prepare Form and Certificates.  I needed this option yesterday, 2/10/22, and couldn't resolve it. Today, I logged into the web and did it there which was a workaround however I need access to the tool on my desktop again. Is there something that I am missing? Thank you - Valerie  

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New Here ,
Feb 11, 2022 Feb 11, 2022

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I'm still having issues since 21/1/22!

it won't let me send or login the Adobe sign. Plus the support has been hurrendous. 

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Community Expert ,
Feb 11, 2022 Feb 11, 2022

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Please check your account below to ensure it's active & payment details are current.

https://account.adobe.com/plans

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Also see this help article about resolving connection errors.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 17, 2022 Feb 17, 2022

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Hi

So I tried this and it worked for one signature request and now it has happened again and won't send.

 

I followed the above steps twice in a row and nothing??

 

I'm getting frustrated and stressed. I have a business to run and im paying a monthly subscription for no reason at the moment....

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Adobe Employee ,
Feb 13, 2022 Feb 13, 2022

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Hi Valerie,

 

Thank you for reaching out, and sorry for the trouble.

 

Could you please confirm if you are using the application on the personal machine or the work machine? If it is a work machine, how exactly was the application installed?

Would you mind sharing the screenshot of the Tools window? Also, go to Fill & Sign tool and share the screenshot of the options you get there.

 

Thanks,

Meenakshi

 

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New Here ,
Jul 18, 2022 Jul 18, 2022

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I am still experiencing issues. 

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