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Adobe Sign Integration creating page wide white bars

New Here ,
Apr 24, 2023 Apr 24, 2023

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Greetings Adobe Pros,
I have a government form that we have automated, but, when we pass this form through FORMSTACK Integration to adobe sign, the signature fields are creating a page wide white bar that blocks out all other scripts and i cannot figure out why. See screenshot bellow of the after signature fields and you will note the selected areas are not actually programmed to do so in the original doc. The Tags used in the sign fields are as follows which control the sign box size, which works, but this white bar effect has me stumped. Any ideas on how to rectify this or prevent it from happening?
Tag:
BigSig_es_:signer1:signature:dimension(width=35mm, height=15mm)
TOPICS
Adobe Sign forms , Manage documents , Send documents

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Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

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Hi ICL Rezolve Group Inc,

 

Thank you for reaching out.

 

Would you mind sharing the complete workflow of how this form was added in Acrobat Sign?

What do you mean by "we pass this form through FORMSTACK Integration to adobe sign" here? Share the complete steps you do.

It will help us understand the issue. 

 

Thanks,

Meenakshi

 

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New Here ,
May 03, 2023 May 03, 2023

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Hello Meenakshi,


Thanks for reaching out.  I have jotted down some of my trials and errors into the attachment word doc for you.

 

Process:

 

I have a prepared doc in Formstack Documents

Document is populated with data via a merge

Document is then sent to Adobe Sign, via Integration for signatures

 

Using text tags in Signature fields to tell adobe sign where to place signatures.

 

This is where the problem starts, as the text tags make the fields long, which then cause the white bars across the page blocking out all other data on that line.

 

I am losing my mind now, and need some help.

 

Doc 1 - Trials and Errors

Doc 2 - Original Prepared form with text tags as last used - but not working as desired.

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