We had an issue causing adobe sign mails being blocked on our mail servers, the issue has been resolved however we beleve our domain has been blocked due to too many failed attempts on the adobe mail server.
Can i please be put in contact with one of the AD/Messaging engineers to have this resolved
We are running into the same issue. Recieved bounced message and our email filtering service did reject the message and drop it outright. However, we applied whitelisting for the related and underlying addresses from Adobe Sign and now the software still reports that the message has 'bounced', but our mail servers do not even show that a message was received from Adobe at all- we would expect to see the email rejection or drop to be logged. Started on the 14th.
The user is utilizing Adobe Pro features. Specifically, they are seeing 'the email to <the user's email> was bounced and not delivered'. We saw this on the 14th. In our own spam filter, we saw the message was rejected due to spam detection. I have since fully whitelisted the adobesign@adobsign.com,echosign@echosign.com, and the intermediary 'bounced@' address. However, when the user has sent subsequent test signings to me he never receives the notification that it was signed and his action bar shows that the email bounced. What is strange is that, after the 14th, our email filter does not see ANY attempt from adobesign@adobesign.com to send him a message- As before I would expect to have seen a 'rejected' or dropped status as the filter will always shows email requests that are received to it even if does not neccessarily send them through or accept them. I even undid the whitelisting to see if it would at least show the rejected messages again, but nothing. I already worked with the user to disable the 'new e-sign experience' without any improvement. Other staff within the same domain are getting their signing emails without any problems.
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