Hello,
I work for the federal government and have been testing out the use of Adobe Sign for signing project agreements. For me and a few others, we have no problems setting up documents for signatures and submitting them to the signees. However, others in my division can sign the documents but are unable to perform the set up step. All of us have the same, updated version of Acrobat DC, but only some of us have the Adobe Sign tool available in the Tools list. I hear Adobe Sign is now included in the Fill & Sign tool, but we are encountering different screens when selecting that tool to set up a document for signatures: some of us the correct "What do you want to do?" screen and others the incorrect Fill & Sign toolbar.
We have followed some of the recommendations in other Adobe support threads but have yet to solve the problem. All of the users are signed in to their Adobe accounts; however, we have noticed that some of them have the option for choosing a Company or School account while others don't get that choice.
Any thoughts or solutions?
Thanks
AdChoices