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Adobe Sign Password Protect defaulted to checked

New Here ,
Dec 17, 2020 Dec 17, 2020

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Start around 12/1/2020 my Adobe Sign is now requiring I enter a passwprd to send out a file for signatures.  There is no way to uncheck this option as "Password Protect" is grayed out.  This is causing alot of issues as we require 2 round of signatures and once the first round comes back it is protected and cant be changed for second round.

Does anyone know why this is greyed out, I need to uncheck "Password Protect".

 

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