• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe sign pre-fill name adds "null"

Community Beginner ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Hi, We seem to be having an issue with Adobe sign due to a new feature they have added that enables you to pre-fill the name of the recipient.

However, when you do so, it adds “null” in front of the name and if the recipient does not notice and fix it, it will include it in the signature and time stamp of the person signing.

Views

2.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 13, 2023 Aug 13, 2023

Copy link to clipboard

Copied

Hi KZilm2002,

 

Thank you for reaching out.

 

Could you please confirm if you are using the same email address to sign in to Acrobat Sign account that was used to sign in here on the community?

This seems to be weird behavior. Did you start experiencing this behavior?

Would you mind sharing a screen recording of the workflow? We will get this checked.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 13, 2023 Aug 13, 2023

Copy link to clipboard

Copied

Hi Meenakshi,

I'm sure it is the same email address, I'll confirm. I'll get the user to record the issue.

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Hi Meenakshi,

I did not record the steps but took screenshots instead. These are the steps I followed:

Received the email for signing.

Opened the link in Edge, tried with Chrome too.

When clicking to sign, the bit where you sign had "null" in front of my name.

I clicked on Apply

The document completed the process adding null to my name.

When reviewing the state of the document in https://acrobat.adobe.com The recipient name is null and my name.

Even in the remind section my name appears with the null.

The users already updated to the latest version of Acrobat and the issue remains.

Attached is the signed PDF too.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 14, 2023 Aug 14, 2023

Copy link to clipboard

Copied

I have the same problem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 03, 2023 Sep 03, 2023

Copy link to clipboard

Copied

Hi Meenakshi,

Any progress regarding this issue, other people have replied reporting the same problem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 19, 2023 Dec 19, 2023

Copy link to clipboard

Copied

Started happening to me this past week as well as my co-worker.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

I am alsso having the same issue, this is on client finance documents so not great

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 21, 2023 Sep 21, 2023

Copy link to clipboard

Copied

I'm having the same issue. It seems to happen more often if I only enter the first name of the recipient. If I add both first and last name I don't seem to get that issue. But I've only just begun using this software so my sample size is small. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 17, 2023 Dec 17, 2023

Copy link to clipboard

Copied

Having the same problem. No response from Adobe?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 23, 2024 Feb 23, 2024

Copy link to clipboard

Copied

This has been happening to me and others at my office for weeks if not months.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

having the same problem

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

Hi defaultwsngpl3oyzv1,

 

Thank you for reaching out.

 

We have tried to replicate the behavior. It works fine on our end. 

Please confirm if this issue occurs with every user's email address to which you sent the document for signature

Have you started experiencing this issue recently? 

Are you sending documents via Acrobat desktop application or Acrobat Online?

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

LATEST

I experience the same issue in Adobe Sign. It's random behaviour by AdobeSign. I can do 50 AdobeSigns and it's fine then suddenly it's not. Just received a document back today and it said "null Michelle" instead of the first and last name of the client. Previous AdobeSign documents from this client listed first and last name but today it comes back as "null". We need a fix from Adobe. Saying you haven't replicated the behaviour doesn't "nullify"!! what we are seeing in the field.  We are using this program to verify signatures and this random glitch undermines that. Answers please!!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines