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Adobe Sign redirecting to Adobe acrobat login

New Here ,
Oct 12, 2023 Oct 12, 2023

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All my users were able to sign into adobe sign now get redirected to adobe acrobat, the only change that was done was reassigning the license "Acrobat Sign Solutions for enterprise" from one user administrator to another, then deciding the change made issues i reassigned the license back to the original admin account.

 

This change caused all the users not to be able to log into adobe sign any more and the message it gives is " The Acrobat Sign account for l****@t******.n** is associated with a different profile. Switch to your Personal Account profile."

 

there is also the issue with the one admin account that was set to inactive which support assisted to activate again, the issue with that is it now doesnt get redirected to adobe sign and only gets picked up as a normal adobe acrobat user account. please can some one assist or point in the right direction.

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Adobe Sign forms , Login issues , User interface issues

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Hi @TraceTec25125592d96k 

Are you able to create a support ticket? This is something that our Support staff will be able to help with.  Please let me know if you are unsuccessful with raising the ticket.

 

Regards,

Roman

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New Here ,
Oct 13, 2023 Oct 13, 2023

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Hi Roman

 

The support engineer informed me that i should log the querry here as he didnt know how to fix the problem, seems the guy that set up the accounts in the beginning has fixed the issue, he had to make user changes which he remove and readd the one account that didnt work.

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Advisor ,
Oct 13, 2023 Oct 13, 2023

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If you have Sign for Enterprise, you can create a case from your admin console. The correct support team should be able to help you.

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