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Adobe Sign stopped sending notifications

New Here ,
Dec 16, 2022 Dec 16, 2022

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A couple of days ago my entire team stopped receiving email notifications when sending or receiving Adobe Sign. None of has turned the feature off -- it just stopped working.

Has anyone else had this problem? Our IT Team says that it must be an Adobe issue. 

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Manage documents , Send documents

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Adobe Employee ,
Jan 02, 2023 Jan 02, 2023

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Hi Lynn24256530p8r8,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please confirm if you are still not receiving the notifications.

Would you mind sharing the screenshot of the following page: Account > Personal Preferences > My Notifications?

Let us know if you made any recent changes to any account settings.

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

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