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Adobe Sign Weebhook: Invalid URL Error

New Here ,
May 27, 2021 May 27, 2021

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I am trying to configure a proxy URL in the webhook. I've validated through the browser/postman that it responds with 200 OK and with the client-id in the header and in the body in the required format. 

 

The proxy through which the webhook hits the API checks incoming request certificates through a CN check.

 

Does anyone know if the webhook notification sends any certificate in the request if we do not explicitly set one through the PKCS#12 uploader in the security settings? If so, what would be the CN associated with the request?

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Manage documents , Manage security and compliance

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Hi Noel,

 

Thank you for reaching out.

 

As you are experiencing issues Adobe Sign webhook, please refer to the information provided in the following help document: https://www.adobe.io/apis/documentcloud/sign/docs/#!adobedocs/adobe-sign/master/webhooks.md

Also, refer to the discussion over a similar topic in the community: https://community.adobe.com/t5/adobe-sign/adobesign-validation-for-webhook-url-failed/td-p/10283352.

 

We have checked that you are using the Developer Adobe Sign account. If you experience any issues with API, I would request you to get in touch with the pre-sales team. They have access to the Developer account settings and may help you with technical issues. You may get in touch with the pre-sales team via the contact us button provided on the following page for Adobe Sign's business and enterprise plan: https://acrobat.adobe.com/us/en/sign/pricing/plans.html

 

Thanks,

Meenakshi

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New Here ,
May 31, 2021 May 31, 2021

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Thanks for the info Meenakshi. I had checked the documentation you have linked and the specific ticket you mentioned before adding this post.

 

Our application is trying to integrate with an external client's adobe enterprise account. We have asked them to check with their respective customer support, yet to hear back. We were trying to test out the connection and troubleshoot from our end using a developer account to understand if there was a miss and to get to a quicker resolution. 

 

For now, we are just trying to understand if the Adobesign webhook will send any certificate in the incoming request if we do not configure a .pfx file at the account/group level in the webhook. 

 

Thanks, 

Noel

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