Adobe Sign with new Outlook doens't work

[default283303642ynvv0]

Hello,

I have a colleague who uses Adobe sign. In the classic Outlook he can sign a document and then he gets the signed document as an attached file in his Outlook.

He is using the new Outlook now and when he signs a document, he gets a mail with the message: the signed agreement is attached. 

But on top of the mail it give the error: the following files are not attached. Please try again later.

Could you help us how to fix this?

[Meenakshi Negi]

Hi default283303642ynvv0,

Thank you for reaching out, and sorry about the delay in response.

Please let us know if you still experience the same behavior. If yes, check if the issue occurs only with the documents attached via Acrobat Sign or you see same behavior with other emails. 

Share the Outlook version number in use. 

Thanks,

Meenakshi

[default283303642ynvv0]

Hello Meenakshi,

Yes the issue is still there and it's only with the adobe signed mails.

This is the version:

You have Microsoft Outlook Version 1.2024.403.300 (Production).

Client Version is 20240405002.12 .

[Patrice3899609284oi]

Hello 

I have been fcing the same issue with the adobe acrobat sign in. the signed document does not get attached to the message.

Regards, Patrice

[Niklas5EE4]

same issue here