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ADOBE SIGN

Community Beginner ,
May 18, 2022 May 18, 2022

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Please could anybody help with my query.  I have sent a document by Adobe Sign, which contained many fields that required user input and signatures.  I also attached two separate documents when sending, but it sends it as one whole document with the 2nd and 3rd documents tagged on the end of the first document. 

It has somehow linked all of the radio buttons to the first document and many of the user fields. between the 3 separate documents.  I have managed to go into the second and third documents and changed the user fields and radio buttons from participant to everyone.  Does anybody know why it is linking the 3 separate documents together and creating one document?  Many thanks Paula

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Adobe Sign forms , Manage documents

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi Paula,

 

I hope you're doing well. It is probably happening because your Sign account sdmin has enabled the setting for merging the documents together after being signed. Attached is the exact setting that needs to be toggled in order to keep the documents seperated.

 

Please let us know if it helps!

 

Thanks,

Sritama

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Community Beginner ,
May 18, 2022 May 18, 2022

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Aww thank you so much for replying, I will try & look at the settings. 😊

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*Mrs P Takes*


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Community Beginner ,
May 20, 2022 May 20, 2022

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Hi Sritama

Thank you for replying.  I have had a look at our account, but we don't have the option to separate documents.  I've attached what we have.  Have you any ideas what else I can do?  Many thanks  Paula

 

 

 

 

 

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Hi Paula,

 

I think the setting is related to your purchased plan. This feature is available in Business and Enterprise versions of Sign. Kindly check the plan that you have purchased. 

 

Thanks,

Sritama

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Community Beginner ,
May 20, 2022 May 20, 2022

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Hi Sritama, 

Do you work for Adobe and could help me with the different types of plans?  It was unclear when setting up our account as to what we needed, and were recommended different products by different people.  We haver never felt the plan we have is fully suitable to our needs.  Many thanks  Paula

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Hi Paula,

 

Yes I do. You may read about our Sign plans from here: https://www.adobe.com/sign.html. It lists some comparison and there's a phone number at the bottom that you may call and discuss the appropriate plan that is suitable. I hope it helps!

 

Thanks,

Sritama 

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi Paula,

 

We have checked your account and see that you have the Acrobat Sign team plan. 

When you send more than two documents for signature at once, they will be sent as a single document to the signer. The document will be attached in serial order. 

To receive each document individually after signature, you will need to enable the settings as Sritama suggested. However, the feature is not available with your current plan.

 

As mentioned above, the radio buttons and form fields on the first document got linked to other documents. Would you mind elaborating on it? Also, let us know how you have added form fields to these forms.

 

Thanks,

Meenakshi

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