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AdobeSign no longer works in app since update

New Here ,
Feb 26, 2024 Feb 26, 2024

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I use AdobeSign constantly for signatures, usually opening the document in the app, adding the email addresses, setting the fields, then sending. Ever since the update, the desktop app just freezes after I enter the email address. It goes back to the document, but there is no way to set the fields and send.

 

I have been working around it by going to the online document center, but that is really a pain. 

 

Why doesn't this work anymore??

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New Here ,
Feb 26, 2024 Feb 26, 2024

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Also - when using the online version to send out the document, the fields don't work corrrectly. Specific example: I just sent out a document for signature to myself and one other person. I set the date field and assigned it to myself. When I went in to sign, the field had reverted to a free text field.

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Hi Stephanie315446154hqm,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please let us know if you are referring to the Acrobat desktop application update. Share the Acrobat and OS version on the machine.

As mentioned, the application freezes when you add the email address. Could you please share the screen recording of both the desktop and the Online account issues?

We will replicate the behavior on our end.

 

Thanks,

Meenakshi

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