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Adobesign: unable to sign due to failed login

New Here ,
Mar 12, 2025 Mar 12, 2025

With the Company profile I am seeing this when trying to sign in
Christian36742716y7mn_0-1741807624549.png

With the personal account I see this:

Christian36742716y7mn_1-1741807777218.png

Loggin into my Adobe account using MS SSO iI can see that I have both a private and a company profile with the same organization

Christian36742716y7mn_2-1741808109452.png

 

Logging in with my same E-Mail + password without using MS SSO I can see yet another Organization associated with the same mail address.
Can you somehow clean up this? I have been unable to sign very relevant contracts for a while now and this really upsets my customers (and me).

 

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Adobe Employee ,
Mar 12, 2025 Mar 12, 2025

Hi there,

 

Hope you are doing well and thanks for reaching out.

 

Please go through the steps shared in the help page (https://adobe.ly/421uzvp) and see if that works for you.

 

Let us know how it goes.

 

 

Regards
Amal
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New Here ,
Mar 12, 2025 Mar 12, 2025

Your link didn't help. It requires me to log in to adobesign, which doesn't work - see the original message.
My logins only work with https://account.adobe.com/
Here, again, from adobesign:

Christian36742716y7mn_0-1741814693661.png
and the other messages in my original post.
https://account.adobe.com/ doesn't have a "Contact Support", no phone number, no e-mail.
That's why I try to find help here bc I have no other way to get in contact with someone from Adobe.
And btw there are a few more people affected in my organization.
Please PM me.

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New Here ,
Mar 12, 2025 Mar 12, 2025

Please get in contact with me! I don't want to share details of this experience publicly. Urgent.

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Guide ,
Apr 02, 2025 Apr 02, 2025
LATEST

Try contacting thru chat 

Use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=auto 
Open in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

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