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Agreements not permanently deleted

New Here ,
Apr 18, 2023 Apr 18, 2023

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Can't permanently delete an agreement.

On Mar 23, 2023 I deleted an agreement from Adobe Sign. The agreement is now in the deleted folder, where it says the following "Agreements will be permanently deleted from this folder after 14 days".

 

Today, almost a month later, it's still not deleted. How can I make sure that the agreement is deleted permanently?

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Adobe Employee ,
Apr 23, 2023 Apr 23, 2023

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Hi PT290329574u78,

 

Thank you for reaching out.

 

As you have mentioned, the file is not deleting.

Would you mind sharing the screenshot of the folder you are referring to?

Also, share the screenshot where the message says ""Agreements will be permanently deleted from this folder after 14 days"."

Let us know about the workflow from where and how you are deleting the Acrobat Sign agreeements. We will get this checked.

 

Thanks,

Meenakshi

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New Here ,
Apr 24, 2023 Apr 24, 2023

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Hi Meenakshi,

 

Thank you for your reply. I will try to be as precise as possible.

 

My workflow:

  1. I accidentally converted a normal PDF to an agreement in Adobe Acrobat. Since it was accidental I wanted to delete it.
  2. I logged in to https://acrobat.adobe.com and found my agreement in the folder named Archived.
  3. I selected the agreement and expanded the options on the right side and selected Delete. This was on March 23, 2023.
  4. A popup showed up saying that a deleted file will be deleted permanently in 14 days. I confirmed by clicking Delete Agreement

    Screenshot 2023-04-24 at 22.15.43.png

 

The file is still not permanently deleted and I can't seem to delete it myself. The image below shows the location of the folder and the message that says "Agreements will be permanently deleted from this folder after 14 days".

 

Deleted folder_screenshot.png

 

 

I hope this clarifies the situation. Thank you!

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