All docs sent for signature are going to recipient's junk mail folder

[stacyz59595781]

ALL of the documents that we are sending now are being marked as junk mail OR spam no matter the recipient's email provider: @gmail, @Hotmail, @AOL, @yahoo, etc. We use this platform to send onboarding documents to new hires and it presents an unprofessional appearance if we have to tell them to check their junk mail folder to find correspondence from us. We also should not have to email them in advance to tell them to add this email to their safe sender list so that they will receive it...although we've tried that as well and it is still routing messages to junk/spam folders. We have changed the sender name (under My Profile), but the email echosign@echosign.com that is the sending email appears to be the issue. Need your help urgently to get this resolved.
Thanks,
Stacy

[Meenakshi Negi · Accepted solution]

Hi stacyz59595781,

Sorry for the delay in response.

I have sent you a private message with some details.

Please check your inbox.

Let us know if you have any questions.

Regards,

Meenakshi

[simonl74645333]

Hello,

I'm also having this problem and would appreciate a solution.

Cheers,

Simon

[Meenakshi Negi]

Hi simonl74645333,

Sorry for the delay in response.

I have sent you the private message with the details.

Hope the issue get resolved.

Please let us know if you need any help.

Regards,

Meenakshi

[Guest]

Hello,

I am also in trouble. Please help me.

[Meenakshi Negi]

Hi Kotoris,

Could you please elaborate the issues you are experiencing with AdobeSign.

Also, let us know the type of account you have with Adobe Sign.

Regards,

Meenakshi