API configuration Error

[SethuRaman]

Your account is not configured with an EchoSign API Key. Please enter your account's EchoSign API key:"Can anyone suggest why this error occured? In my org , i have many users but recently I have created a new user and the error is reporting to that parti

[SethuRaman]

Still not answered

[Jat ATS]

Hi,

Have you set this new user up with their own API key?

Thanks

[SethuRaman]

Hi JAT ATS,

     Is that mandatory to set API key for each new user?

[Jat ATS]

Hi,

Please can you open a ticket with support as we need details of your API key and account email address to look further into this. But the user should belong to the same account as the API Key owner and associated to the correct Salesforce org.

Thanks