Asking for unnecessary signature

[tristens67147964]

All of a sudden when I send a form to be signed it is inputting a signature field where I haven't put one in. In other words, its asking my customers for an additional signature where I never asked for one on a second page to the document which I never created. What do I do?

[Rijul Raj Khurana]

Hello Tristen,

If it's a document you are sending out for signature, then did you place a signature field for your signer in it? If not, then E-Sign will automatically place the signature block at the bottom of it.

Let me know if that helps.

Regards,

-Rijul

[tristens67147964]

Thank you Rijul. No I didn't, as I don't need an actual signature, only a box checked. Is there a way to shut this feature off so it doesn't automatically insert a signature box?

Thank you,

Tristen Smith

[Rijul Raj Khurana · Accepted solution]

Hello Tristen,

If you don't want the signer to sign the document, then we do have a feature as Approver and if you are having a business level plan, then under Send tab, when you have entered email address, you can click the Pen icon and change it to checkmark.

Regards,

-Rijul