attachment pdf documents no longer go to the CC person (signed and unsigned)

Report · Dec 12, 2016

when the email from the person signing document. I can view the attached document on the reply to account but the person in the Carbon Copy CC of the email is not getting that same pdf attachment. Thursday 12/8 and prior the attachments always happened correctly. Starting Friday 12/9/2016 the attachments stopped. The account set up did not change. The attach a PDF is checked and always has been.

Report · Dec 13, 2016

Hi Rich,

Can you please send a personal message to me with you Adobe Sign login email so that we can debug and try to help you with a solution?

Thanks

Sameer Puri

Report · Dec 13, 2016

Hi Sameer

You can contact me here or [Contact number removed. Please do not share your personal details on forum]

Thanks

Richard