Attachments not appearing in efaxes after deploying Sign

[A33990034plli]

I deployed Sign for an office. Soon after, they started reporting attachments not appearing in efaxes they've received. Has anyone else experienced this and know how to fix?

[Meenakshi Negi]

Hi A33990034plli,

Thank you for reaching out.

Could you please share more information about the issue that occurs after deploying Acrobat Sign?

Please also share the Acrobat Sign plan used by the users.

Thanks,

Meenakshi