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Auto Delegation not working

New Here ,
Jun 30, 2020 Jun 30, 2020

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In my profile, I have set the Auto Delegation Signer to a different email address that I own (for testing).

I sent a Mega Sign with the "I need to sign" option checked, so that I am the co-signer of the document. 

After the first signer signs, I get the co-signature email at my Adobe Sign account email, but it does not go to the email I set as the Auto Delegation Signer email. 

Is there some setting that I need to enable for this to happen?

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Adobe Sign forms , How to sign

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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Hello,

 

Thank you for reaching out.

 

It seems that delegation is disabled for your account by the admin. That may be the reason auto delegation is not working.

Please check with the admin of your Adobe Sign entererise account.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

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