BAA for HIPAA Compliance - Why is this so hard?

[Dominic29681443ycnc]

I signed up for the enterprise plan, paid for it and cannot use it because I need to sign the BAA to be HIPAA compliant.  It isn't available anywhere online.  No one in the chat support function can help me.  I am constantly referred back to an "Account Manager" who does not respond.  I have a case open and have escalated it.  I am extremely frustrated and now remember why I used Docusign.

How do I get the BAA?  Where do I get the BAA?  

[Dominic29681443ycnc]

And just for fun, now the online chat person has told me to "email my Account Manager".  When I said I had already, I got a response of "kindly email them" and they ended the chat so I could not respond.  

[Stephanie37238924m0qj]

Did you ever get this resolved? I'm a little over a month into waiting. I have the chat and emails to back up that I only entered the Enterprise VIP agreement on the condition of getting a BAA and I'm getting slow played by the account manager "oh I submitted it, they should contact you soon." This isn't rocked science, it's a fill in the blank agreement and they flip some switches on the back end. 

[Meenakshi Negi · Accepted solution]

Hi Stephanie37238924m0qj,

Thank you for reaching out.

If you need help with this, please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4cnOPdA. They will provide you with the correct information.

Let us know if you need any help.

Thanks,

Meenakshi