Blurry Documents? Please help!

[neilj96877965]

Hi,

I've recently become a new user of Adobe Sign and am currently being left very frustrated by blurry documents, which are unacceptable to send out to my clients. Any type of document files I use (.doc, .docx, .pdf, .rtf, .txt etc) ends up with the same result. I've tried creating the documents in both Microsoft Word & Open Office and still get the same results.

Here's the process I'm currently going through:

- document created in Word etc. Looks perfect (NB I've also tried default fonts, like Times New Roman - same result).

- document processed into Adobe Sign. Looks blurry. When I zoom into the document in the processing window, it does slightly improve but the text is still not perfect.

- add my fields and then send test documents to myself. The test documents on mobile look terrible. When they are scaled to fit the screen, they are almost unreadable. When pinch zooming, they look marginally better but still unacceptable.

- I go through the signing process and receive the pdf confirmation which, of course, looks absolutely perfect!

I wondered if it was some sort of weird scaling issue, as I'm using a pretty hi-res screen to create the docs, on a 5k iMac. Seems weird that that would be a problem, so I tried it on my lower res MacBook screen and still had the same issues.

I'd really appreciate some help with this because the product is just not fit for purpose if the document my client initially sees, look so bad.

Hope some of you can point me in the right direction. Much appreciated for your help in advance.

Neil

[AkanchhaS · Accepted solution]

Hi Neilj,

Sorry for the delay in response to your query and thanks for sharing the detailed information.

The pdf document you are working on, does it contain high resolution images? Also, does it happen with all types of document whether it has images or real text?

You may try the following and see if that makes a difference-

1- Open the pdf document in desktop application Adobe Acrobat and use "Prepare Form" tool. Click on More (as shown in picture below)

and "Convert to Adobe Sign form".

2- Try flattening the pdf following the steps mentioned in helpx- Printing complex PDF document using Adobe Acrobat

If possible, please share the sample document with us and we would like to test the same at our end. And will see whether its reproducible at our end or not

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

[c.hart55]

Hello, I am having the same problem. I do convert to Adobe Acrobat Sign Form but the document sent out for signature comes out blurry. I do not have a printer set-up so I'm unable to edit through printer settings. I upload the PDF, go through Adobe Sign, send out for signature, but it looks blurry. Can you help? 

[La Shawn256215636hfc]

I am having the same problem now smmh. Did you find a solution? I created a pdf using Prepare Form. The document that is distributed to people displays blurry text when they input text into the fields.

[tonybikini]

I have the exact same problem! Not fixed 5 years later