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Bosnia - getting a message stating that service is not available there.

Community Beginner ,
Jan 04, 2023 Jan 04, 2023

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Hi - Are there any known issues with signing a document in Bosnia via Acrobat/Adobe Sign? I have a staff member in Bosnia saying that she's getting a message stating that service is not available there. 

TOPICS
How to sign , Manage security and compliance , Product information , User interface issues

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Adobe Employee ,
Jan 08, 2023 Jan 08, 2023

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Hi Shawn B.,

 

Thank you for reaching out.

 

Please let us know what happens. Would you mind sharing the screenshot of the error message?

Does this happen only with one staff member? Would you mind sharing the email address used for that user in a private message so we can check the account details?

You may initiate the private message using the envelope icon at the top right corner of this community page.

 

Let us know if the issue is resolved already.

 

Thanks,

Meenakshi

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Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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Hi Meenakshi - The user, located in Bosnia, was trying to set up a personal Pro account on her own instead of going through company IT. She said that she got a message saying that she couldn't do so in that country, but didn't give me the message. Once she explained that she was doing all this personally, I did create her an account under our corporate account, which did work, so she's all set. 

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