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Can I get a signed HIPAA Business Associate Agreement (BAA)?

New Here ,
Feb 17, 2015 Feb 17, 2015

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HIPAA requires business associates to enter signed agreements with covered entities. In order for me to use Echo Sign for the storage of medical information, I need a signed HIPAA BAA. Does Adobe offer to sign a BAA?

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correct answers 1 Correct answer

Adobe Employee , Feb 19, 2015 Feb 19, 2015

Please log a case with Support for this request.

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Adobe Employee ,
Feb 19, 2015 Feb 19, 2015

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Please log a case with Support for this request.

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Guest
Aug 03, 2016 Aug 03, 2016

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it would be very helpful for others exploring these issues to have a direct answer,

Will Adobe sign a BAA for Document cloud?

followed support links and the support options state: forums only

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New Here ,
Jan 22, 2016 Jan 22, 2016

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I need a signed HIPPA Business Associate agreement as well. How do I get this?

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New Here ,
Jun 29, 2017 Jun 29, 2017

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I contacted Adobe support and they told me Adobe signed a BAA with Adobe Sign, therefore Adobe is HIPAA complaint. I tried to explain that I needed a BAA signed between my medical group and Adobe Sign/Adobe and they told me "There is no need to do anything its already BAA certified." I explained to them that, that answer did not really solve my issue and they told me "Adobe have already sign an agreement with BAA." SMH

I don't think they understand what I am asking for... I am planning to cancel my account and use an alternate service for my medical practice.

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New Here ,
Jan 15, 2020 Jan 15, 2020

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We've had this exact issue with Adobe and also had to seek another source. I bet Adobe would make a much bigger profit if they would simply offer the BAA. 

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Adobe Employee ,
May 26, 2020 May 26, 2020

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BAA is offered only under Adobe Sign Enterprise plan, if you have any other type of account you will have to upgrade. Once upgraded BAA can be requested. 

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New Here ,
Nov 18, 2021 Nov 18, 2021

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That is ridiculous. I am a single person private buisness. I don't need enterprise! Who can I talk to about changing this? 

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New Here ,
Oct 18, 2023 Oct 18, 2023

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It sounds like Adobe does not understand the HIPAA regulation at all. Probably best for Covered Entities to avoid your services for anything involving PHI.

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