Can I have a signer upload multiple attachements?

[Jonathan270459332472]

Hello, I am a new Adobe Sign user and and working on creating electonic onboarding packets.  I would like to give my signers the option to attach multiple documents to a packet but, so far, I've received signed agreements back and only one file attachment is showing up even in cases where the recipient/signer reports including multiple documents.  Am I missing something with the software?  Is this a user issue either on my part or on the part of the signer?

[Meenakshi Negi]

Hi Jonathan270459332472,

Thank you for reaching out, and sorry about the delay in response.

If you have added a single attachment field, the recipient can only attach a single document. It is not possible to attach multiple documents in a single field. 

You may ask the signer either to combine the document into a single file or you will need to add more attachment fields to the agreement.

For more information on the attachment field, refer to the following help page: https://helpx.adobe.com/sign/using/field-types.html.

Let us know if you have any questions.

Thanks,

Meenakshi