Can I not display name and account email in adobe sign email?

[lisam26561345]

Hi all,

Is it possible to hide the person's name and email in the email that adobe sign sends? I do not want to expose the internal emails to clients. If that isn't possible is there a way to have an account people send through?

Thanks

[MichaelKazlow]

There is no way to hide email addresses. For personal accounts no., for business and enterprise accounts you can create extra accounts but that requires extra email accounts that need to be monitored.

[lisam26561345]

I am using a business or enterprise level account. Not sure how I can tell which type I have but it sounds like either will work if I'm going to use an alternate account.

Thank you!

[MarjanA]

Hi Lisam,

Good question.

It depends on how you set up your Adobe Sign Account. The 'name' and 'email address' correspond to your Adobe Sign Profile name and email address.

You can set up a general email address (i.e. info@ or contracts@) and make your Adobe Sign Profile name your Business name to send documents for signature.

For more information on how to set up your Adobe Sign profile information, please go to: Adobe Sign User Guide

Hope this helps!

Kind regards,

[lisam26561345]

Thanks for the information. Let me take this question to the next step. In theory I will have 20+ people using adobe sign. Is there a way to share this general account so people can send documents through it but have their own account. I'm guessing no. Will it be an issue with that many people using an account at once?

Thanks all, it's nice to get answers.

[Meenakshi Negi · Accepted solution]

Hi Lisam,

Sorry for the delay in response.

As you have mentioned above, you will have 20+ people who will be using Adobe Sign.

I have checked that you have the Adobe Sign Enterprise account.

Yes, you will be able to share the general account with the people to send the documents.

You can add them as the user to the main account.

The number of users you can add to the account decides when you purchase the subscription.

Once the user is added, they will have their own individual account which they can log in with their own email address and password.

However, they can view the shared documents of the main account and send them for signature.

You may also create groups in the account and then add users to those groups as per your need.

Admin of the account can restrict the settings for the users and the groups from the main account.

Refer the following help link for more information:

- Add users to your account |

- Create a group

- Add users to a group

For more details, you may refer this help document Adobe Sign Help | Adobe Sign Help.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi