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Can't add Developer Access to Account

New Here ,
Sep 29, 2022 Sep 29, 2022

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I am unable to follow the steps in https://opensource.adobe.com/acrobat-sign/developer_guide/index.html under step 3, where it directs you to fill https://www.adobe.com/sign/developer-form.html.

 

Once I fill the form, and sign into adobe. I get the following email.

Tristan5DCA_0-1664505510371.png

 

Note: I am on - Creative Cloud All Apps 100GB

 

What other ways can I add developer features to the account? If I create a new account, won't it not be able to access my forms.

 

FWI - I am attempting to integrate with make.com (formally intergomat) via the following guide: https://www.make.com/en/help/app/adobe-sign#connect-adobe-acrobat-sign-to-make

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Configure accounts , Login issues , Manage security and compliance

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Adobe Employee ,
Sep 30, 2022 Sep 30, 2022

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Hi Tristan5DCA,

 

Thank you for reaching out.

 

As mentioned above, you have Creative Cloud All Apps. It includes the Acrobat Sign individual plan as a part of Acrobat Pro DC. That is the reason you get the message. You already have the Acrobat Sign registered under that email address.

This is a designed behavior in which you cannot have two Acrobat Sign accounts under a single email address. 

You will need to use an email address that was never used for Acrobat Sign.

 

Thanks,

Meenakshi

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New Here ,
Oct 02, 2022 Oct 02, 2022

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How can I use the API to access my forms?

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New Here ,
Oct 02, 2022 Oct 02, 2022

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If they are not under the new account which has the API Functionality enabled?

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Hi Tristan5DCA,

 

Please confirm if you use an alternate email address for the new account.

Would you mind sharing the email address with us in a private message?

You may initiate the private message using the envelope icon on the top right corner of this community page.

 

Thanks,

Meenakshi 

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