Can't add users "You cannot add that email address to your account."

[apollopantone]

I can't add users using my business's domain. This makes it difficult to test the product with my staff before purchase. I've learned that these emails need to be whitelisted on settings I don't have access to. I can't find my way to a page where I can submit a support ticket either.

How can I get my users/emails added?

[SimonATS · Accepted solution]

This message occurs when the email address you are trying to add already exists in some fashion within Adobe Sign. In some cases white listing the domain on the account will solve it, in other cases, for example, where the desired email is part of a different Adobe Sign account already, support with permission need to shift around the user.

either or, Support will need to help in such cases. if you are still in a trial contact your sales representative though.

[Janna5C0A]

We have an adobe sign development environment connected to a salesforce sandbox. How would I load users in this new adobe dev environment? I cannot add my UAT testers b/c their email is associated with an adobe production environment. We cannot change their email due the email being associated with salesforce. How do others test changes to adobe Sign?