Can't change my email address

[FrogPrince]

Tried to change my email address to Email B, but it says Email B is already used with another account. So I signed out, and tried to sign in with Email B (I do have saved password on the Adobe site for Email B), but it tells me can't find any account with Email B. What's going on here?

[FrogPrince]

screenshots:

[Meenakshi Negi]

Hi FrogPrince,

Thank you for reaching out.

Would you mind sharing both email addresses with us in a private message? We will check if an account is listed and share the correct information with you.

You may initiate a private message using the envelope icon at the top right corner of this community page.

Let us know if you need any help.

Thanks,

Meenakshi