Can't Request Signatures

[Nelly ABC]

As of yesterday, neither my Admin or I, on two separate devices and two separate networks, cannot add the email to collect the signature and send the doc.  After entering the email, it just keeps asking us to enter the email again and again.  We then have to hit "cancel" and we're right back where we started.  This has been going on since yesterday. 

[Meenakshi Negi]

Hi Nelly ABC,

Thank you for reaching out.

Please confirm if this happens when sending documents via the Acrobat desktop application or the Acrobat Sign web. 

It would be helpful if you could share the screen recording of the workflow. 

Share your Adobe ID (email address) so we can check the account status. 

In the meantime, try using the new incognito window on Chrome to send the document for signature and see if you experience the same behavior. 

Let us know how it goes.

Thanks,

Meenakshi