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Can't send document for signing through API response is coming 201.

New Here ,
Jul 14, 2021 Jul 14, 2021

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We were unable to create your agreement [DEMO USE ONLY] Hello.pdf because we had a problem processing your document Hello.pdf.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

 

 

To ensure that you continue receiving our emails, please add adobesign@adobesign.com to your address book or safe list.

TOPICS
Adobe Sign forms , Configure accounts , How to sign , Manage documents , Self sign , Send documents

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Adobe Employee ,
Jul 14, 2021 Jul 14, 2021

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Greetings!

The error suggests there is something amiss with your PDF..

Not all PDF printers generate PDFs the same, and that can produce any number of issues that can cause a problem with processing.

The best option for this type of error is to use an Adobe Print driver to "Print" the document again.

Using an Adobe print driver will ensure that the elements Adobe Sign is expecting are present and understandable during upload.

 

Once the document is reprinted, if you continue to have the same issue, open a support case and include the steps you are taking to format your agreement as well as the documents you are uploading.

 

-Scott

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New Here ,
Dec 02, 2022 Dec 02, 2022

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Did you find any solution 

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New Here ,
Jan 31, 2023 Jan 31, 2023

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Same issue here. Can't seem to get an answer. 

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