Can't send documents after changing my sign in email

[EP Films LLC]

hi I can't send any documents after I changed my sign in email this is the message im getting

We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.

I contact chat support and they could not help me and just dodge the ball sending my request to a supervisor so is there anyone here that can help me?

thanks

[AadeshSingh]

Hi rafaelsermeno,​

Could you please share the requested details in the private message so that we can help you to get this fixed.

Regards,
Aadesh

[dmennessier]

Hi

I had the same problem as Rafael.

Do you know how fix it ?

thanks

annick

[AadeshSingh]

Hi pascale72917876​,

Please share the requested details in the private message so that we can help you to get this fixed.

Regards,
Aadesh

[dmennessier]

Hi everyone,

i encountered the same problem as Rafael.

Is there anyone who could help me ?

thanks

Annick