Can't sign document on-line

[lmjouhsc]

I received a document at work, clicked on the link which took me to Adobe Acrobat Sign, and I can't sign.  When I click in the signature box, nothing happens, right click and double click do nothing, there are no tools, so I can't insert my signature.  Mac 12.6.9 with Chrome 117.0.5938.149.

[Meenakshi Negi]

Hi lmjouhsc,

Thank you for reaching out, and I am sorry about the delayed response.

Please try clearing the cache and cookies for the browser. Ensure that you are using the fields assigned to you.

Try opening the link in a new incognito window on the Chrome browser. 

Let us know if the issue still occurs. 

Thanks,

Meenakshi