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Cannot add to CC in Firefox or Chrome, only Edge

New Here ,
Aug 03, 2022 Aug 03, 2022

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When trying to add someone on CC in Firefox and Chrome, the link simply disappears. It only seems to work on Microsoft Edge.

 

I'm able to replicate this across multiple computers and multiple accounts.

 

See below screenshots...

 

Untitled-2.jpg

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New Here ,
Aug 04, 2022 Aug 04, 2022

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Can anyone from Adobe offer any support?

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hi Angel!

 

Thank you for reaching out, and sorry for the trouble caused.

 

Please let us know if the issue started recently.

We did check, and it shows the option on both the browsers for us.

 

Could you please let us know more about the issue?

Did you use any troubleshooting steps? Try clearing cache and cookies for the browser.

Check if you get the option on the new incognito window on Chrome.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Aug 23, 2022 Aug 23, 2022

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I had been having the same problem for several months and nothing I tried worked.  Then realized I had to pause Ghostery in order to get the Cc to work. 

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Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

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Hey Coetd,

 

Thank you for sharing what worked for you here in the community.

It might help other who has the same issue.

 

Thanks,

Meenakshi

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