cannot read 'recipientWrappers' of null error

[mattlandr]

Using AdobeSign for SFDC and selecting a "user" record type as a recipient.

Everything is working great except when I use one particular user I get this error:

Error in $A.getcallback() [Cannot read property 'recipientWrappers' of null]  Callback failed: apex//echosign_dev1.AgreementComponentController/ACTION$loadaAgreement failing descriptor: {markup://echosign_dev1:AgreementEditor}

I have checked EVERYTHING on this particular user's record compared to other users that work with this agreement.

I have changed user to a SFDC user with same profile and role in SFDC and agreement works fine.

I have to be missing something, but I cannot figure this out.

Has anyone else ever encountered this problem?

[21259411]

Hi mattlandr,

Wondering if you have had any luck in resolving this issue, or at least know of the cause for this issue?

Kind Regards,

william

[sbbond93]

Hi, Just resolved this in my org.

Check if you have a sharing rule limitation on User object. Open it up, that worked for me.

[sbbond93]

Update: You also need to give a sharing rule for the contact. If Contact is controlled by parent, you have to share the accounts.

[Rachael Kras]

Hello, what solves this for me is going to the contact record in SalesForce and making sure there are no symbols in ANY of the phone fields other than spaces or dashes. Check all phone, mobile and fax fields. Remove any plus signs, +, parathensis, etc. Solves it every time. Don't know why these symbols in the phone field disrupt the integration for sending a document via email, but there you go. 😉