Hoping someone can help solve this mystery. We have documents that have digital signature fields in them. Normally, we can just go to the Sign tools on the right-hand in Acrobat Pro DC and use Sign to process the documents with workflow.
However, this fails on every document that is password-protected (secured), no matter how we set the preferences. Even when we have it set so that it shows everything as 'Allowed', it will not work with Sign. This does not make sense to us, as this is all Adobe processing and parameters. The same files work perfectly when you completely remove the pw protection. Put it back on and it does not work again. Tried on multiple machines, different users, various documents. The Sign tools just do not run when it is a secured document.
If you want to know why we secure them, it is just to keep people from changing pre-set fields, moving things, etc...the usual reasons. Can someone help?
Also, we did try a solution in a similar thread that said to add the signature field from the tools on the right-hand column. Did not help.
Thanks
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