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CC email recipient not receiving when signed

Community Beginner ,
Sep 11, 2023 Sep 11, 2023

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I am having an issue with my Adobe Sign. Whenever I CC people to be copied and receive the notification emails when recipients sign the document the individuals who are being CC'd are not receiving the notification emails.

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correct answers 1 Correct answer

Community Beginner , Sep 11, 2023 Sep 11, 2023

issue solved. You have to enter the email address in the "CC" box and then click "add".

We thought you could enter one email address and only needed to hit "add" if you wanted to add multiple email addresses to the CC field. It turns out of you don't hit "add" after typing the email in the CC box it does not go through.

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Community Beginner ,
Sep 11, 2023 Sep 11, 2023

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issue solved. You have to enter the email address in the "CC" box and then click "add".

We thought you could enter one email address and only needed to hit "add" if you wanted to add multiple email addresses to the CC field. It turns out of you don't hit "add" after typing the email in the CC box it does not go through.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines