Change sender email id/ name and response email id

[srinivas_3711]

I have a corporate account (let's say with name John Doe) and have setup an API application for using Acrobat Sign REST API in my business application.

Currently, when signature request emails are sent by API and received by receipients, they see something like this:
From email display name : " John Doe via Adobe Acrobat Sign.

email body: John Doe requests signature...

Requirement: 
Replace John Doe with a different name.

Please guide.

[Meenakshi Negi · Accepted solution]

Hi srinivas_3711,

Thank you for reaching out.

If you are trying to change the name visible on the email, please change the name for the Acrobat Sign account. The email will show the name on the account. You may change it from your Acrobat Sign Profile Settings. 

If that does not work, please use the steps suggested in the following help document: https://adobe.ly/3FwRd6t. 

If you mean that the name in the email is incorrect, we checked your account using the email address used for the community login. The name on the account seems fine. Please confirm if you are using the same email address for the account. If not, please share the email address with us in a private message so we can check. You may send a private message using the envelope icon at the top right corner of this community page.

If you want to change the name that appears when sending a document via API, please refer to the information in the following help document: https://adobe.ly/3H8TqWn. Check if that helps.

If you have an API integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3HaD67h.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi