change sender name

[jamesr2030418]

Although our account for send for signature is under my name and then the company name, I would like to change that so instead of the customer seeing:

'My Name' Has Sent You 'Document Title' to Sign

it instead just referenced our company name instead.

'Company Name' Has Sent You 'Document Title' to Sign

Is that possible?

[Rijul Raj Khurana · Accepted solution]

Hello James,

In that case, you can change your first and last name to the company name instead under Profile section in your Adobe ID account.

-Rijul

[kerry-loug64199588]

Hi Rijul,

I am after the same sort of thing but i would like a different email address to show up too.

Currently the name is ( changed for obvious reasons )

John Smith [Personal details removed by the moderator] says:

would like to change this to

bill jones [Personal details removed by the moderator] says:

is this possible ?

many thanks

K

[Meenakshi Negi]

Hello,

Sorry for the delay in response.

As you need to change the name and email address on the account, that can be done via Profile setting in the Adobe Sign.

In the Adobe Sign, click on your name at the right-hand side of the screen and select "My Profile".

There you will get the option to "Edit Profile" to change the name on the account and "Change email address" to update the email address.

If you are using an Adobe ID to sign-in to the Adobe Sign account, then please refer to the steps mentioned in the following help link to make changes.

- Change name for an Adobe Sign Profile when using an Adobe ID to log in

Hope it helps.

Let us know if you have any questions.

Regards,

Meenakshi

[Tyro Claims]

Hi, How can I prevent my email address from showing up? So it just says the Sender Name?

[adamv19163170]

I'm having an issue in this same area. In Adobe Sign my sender name is showing up all lower case letters. I would like to change that but my account profile in Adobe Sign will not allow me to change the profile name specific. I changed my profile name in my main account profile with Adobe but it does not reflect this in Adobe Sign. Any advice would be great! Thanks!

[pommie2000]

Im having the same issue, however when i try and edit my profile it allows me to change everything apart from First Name and Last Name.

Thanks

[davidd28663214]

Same issue, making changes to these settings is basically impossible to find... What a headache

[MarjanA]

Hi David,

I've emailed you the contact details for the Adobe Sign Support Team, who can change the name on your behalf.

Kind regards,

[lucinek91813068]

I am having the same issue.  I can't change the First and Last name on the account.  Please direct me on how to do this.

[MarjanA]

Hi Lucinek,

I've emailed you the contact details for the Adobe Sign Support Team, who can change the name on your behalf.

Kind regards,

[davidd28663214]

can you help me? I am not able to Share or Remind the recipient to sign the document…

[MarjanA]

Hi David,

I'm sorry to hear you're not able to share or remind the recipient to sign the document.

I've emailed you the contact details for the Adobe Sign Support Team, who can fix the issue.

Kind regards,

[uactony]

This is the same problem for me. Can't seem to change the sender name. Can you e-mail me the Adobe Sign Support Team contact info?MarjanA​

[MarjanA]

Hi Uactony,

I've emailed you the contact details for the Adobe Sign Support Team, who can help change the sender name.

Kind regards,

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[derekl50842551]

This is the same problem for me, the Adobe ID has the company name changed, but. can't seem to change the sender name in Adobe Sign. Can youplease  e-mail me the Adobe Sign Support Team contact info? So that they can help change the name for me?

[UAT33760500jkpb]

Can I have these details too?
I am aking changes to the name but they are not being saved or updated.

[Meenakshi Negi]

Hi UAT33760500jkpb,

Thank you for reaching out.

Could you please let us know if you are trying to change the name on your account or trying to change the name of the recipients?

Please share more information about the issue you are experiencing. It will help us to provide the correct information.

Let us know if you have any questions or need any help.

Thanks,

Meenakshi 

[teanitap79644754]

I need to change the email address that we use on our account.  How do I do that?

[MarjanA]

Hi Teanitp,

To change the name for an Adobe Sign user, please follow the following steps: Change name for an Adobe Sign Profile when using an Adobe ID to log in

If this doesn't work, please put a request through to the Adobe Sign Support Team to change the name on your behalf. I've sent you a message with the Adobe Sign support details.

Hope this helps!

[University Heights]

Can you send me the Support Contact info? I have changed the settings but the old information still appears on the emails.

[Andir]

Hi. I am having the same problem, all emails with signature requests go via the display name "UD UD", whatever that is. I have followed the steps here - https://helpx.adobe.com/sign/kb/change-adobe-sign-profile-name-for-adobe-id.html, nothing happened.

Also looked for the Support Team contact, didn't find it.

[Guest]

Hello,

I am having the same troubles as I want to keep my information as they are in the adobe id but sending documents to be signed by different emails, names etc. Other times I am using my personal name and email and others my companies'.

Is currrently adobe not providing this option?

Thanks in advance