Changing personal email to business email.

[Jay9263]

I have an AdobeSign trial account that is linked to the personal ID (email address) and would like to change/create an ID (email address) for the same trial account with a business email. What are the proper steps to do this? BTW I am using Adobe Sign through Dropbox and in the past just changing personal email to business email in settings of the existing Adobe Sign account did not work.

[John T Smith]

Cancel what you have (before the trial becomes a paid subscription) and use the ID you want to start a new subscription

[Jay9263]

I forgot to mention that originally I had a paid subscription with the personal email in question that was canceled and became an ongoing trial subscription ( no need to pay to use it)

[LinSims]

Go to your account page (account.adobe.com/profile), select Profile from the menu on the left, scroll down to Account information and access, and update your primary email address.

ETA: wait, when you say that "just changing personal email to business email in settings of the existing Adobe Sign account did not work." is what you were doing what I just told you to do? I haven't worked with Adobe Sign or Dropbox and I admit I assumed that you weren't updating your Adobe profile information.