Checkmarks for Checkboxes are Removed when Requesting Signatures

[Rob37318177j8pg]

I have checked boxes in filled forms that I need to get signatures for, but everytime I click request signatures and prepare the document, it either unchecks the boxes or inserts new checkboxes. It does not remove already filled in text nor radio boxes.  I've tried this on the website, adobe.acrobat.com too and that is not a solution because it routinely crashes or cannot finish creating the documents. Any advice on how I can fix this issue in the desktop app? 

[mariahweyne]

1. log in to acrobat (acrobat.adobe.com)
2. click on the very Top Right corner profile icon to get a dropdown.
3. on the dropdown click on settings
4. this should open up a popover settings menu
5. There is a heading "E-signing settings"
   UNCHECK the box that says "Request e-signatures [] Use the latest version of Request e-signatures.

[Meenakshi Negi]

Hi Rob37318177j8pg,

Thank you for reaching out, and sorry about the delay in response.

The team is aware of the issue and working on the fix. We will update you once the fix patch is available. 

In the meantime, we suggest using the workaround. Add the Checkboxes in Acrobat Sign. 

We appreciate your patience.

Thanks,

Meenakshi

[matt_2278]

That doesn't work either

[Meenakshi Negi]

Hi matt_2278,

Thank you for reaching out.

Please let us know if you are still experiencing the issue. If so, could you share more details on what happens when you try to add the checkboxes? You can also share screenshots for a better understanding.

Let us know if the issue has been resolved.

Thanks,

Meenakshi

[Rob37318177j8pg]

I'm now experiencing this problem in a different form on the new Adobe Sign UI on the website version. I have a pre-filled out form with several checkboxes marked, and in some signed versions, either some checkboxes are unchecked, or some rows of checkboxes (same name different export value) are all checked, when only one was prior to completion. 

[Meenakshi Negi]

Hi Rob37318177j8pg ,

Thank you for sharing the information.

If the form fields have the same name, the information filled in one field will automatically be reflected in the others. It is the designed behavior of forms. 

Please share the PDF form you are using here so we can check.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

[Daniel Henson IFA]

I am having the same issue and Adobe customer services don't want to know or help.... This is extremely frustrating!! 

[Meenakshi Negi]

Hi Daniel Henson IFA,

We are sorry to hear about your experience with the application.

Please share more information on what happens. It would be helpful if you could share the screen recording of the issue on your end. Also, share the PDF form on which the issue occurs.

We will look into this and share the correct information.

Thanks,

Meenakshi