Clients complain agreement is small or won't open (in "Please sign" email)

[dgibby1]

We have a lot of clients who are 65+ years old. We send them an agreement to sign and after they receive the "Please sign" email they call to complain that the agreement won't open, that the agreement is fuzzy, that the words are too small, etc.

In most of these cases we have finally come to realize that they are trying to interact with the thumbnail image embedded in the email -- they never click on the link, "Click here to review and sign..." I think there is a small simple fix for 90% of these problems.

The thumbnail image of the agreement should be a link that reacts the same way as the text link "Click here to review and sign..."

I have opened two different bug reports and a feature request (See ticket #297792 and #272322 and http://ideas.echosign.com/forums/21617-echosign-general/suggestions/6585930-make-agreement-thumbnail...).

In six months, this has not been corrected, and I have not received any substantial feedback. It seems like an obvious and easy change. Is there some problem I'm not seeing? Has this issue gotten to the right people?

I think this problem affects a larger number of people than you would expect. People have become accustomed to clicking on a thumbnail image and opening it, and that does not work in the emails EchoSign sends. I really consider this a bug and not a feature request.

[Jat ATS · Accepted solution]

Hi Darren,

The feature request was raised in April.Please be informed that there is no ETA around feature request. You could check with support directly to see if they have anymore information.

Thanks